Tagged: customer-service
Last week, TSplus announced the release of the latest version of Remote Support. Among the changes to improve the user experience, version 3 offers several features that will help computer maintenance services increase their productivity.
TSplus is thrilled to announce the release of Remote Support V3! It has been entirely redeveloped to deliver an upgraded User Experience, challenging the historical actors of the market such as TeamViewer and SupRemo. The developer hopes that this massive change will exceed customer expectations and help expand its market footprint.
The internet has evolved to be a forum where consumers evaluate products and services based on impressions and feedback from other like-minded consumers. TSplus wishes to strengthen its credibility by calling its numerous satisfied customers to share their positive experiences with the world and be that one gold nugget someone needs to give a go to its solutions.
TSplus Remote Access Version 14.50 is here. Released in January, v14.50 brings useful new features to the Licenses Portal, a fundamental management tool for TSplus partners and customers. Let's review how these changes facilitate processes and deployments.
On Monday, June 1, TSplus will reveal the new look of TSplus.net. The redesign of the global website has been a major project over the last six months. Presenting improved navigation and integrating modern visual concepts, the new TSplus Website is part of a larger campaign to make the entire purchasing process as smooth as possible for customers.
TSplus Version 12 has been a milestone in the development of TSplus. It was built on a history of success with a renewed focus on Quality and Professionalism. End-user feedback has been extremely positive. The best products require the best customer service. TSplus continues in this direction with major investments in online help and documentation. Let's have a deeper look at the latest innovations.
The release of TSplus version 12 brought big changes. With big changes can come big questions. The development team at TSplus understands this and has built a completely new support infrastructure. Additional support staff have been added and a new ticketing system has been implemented. Even more exciting is the introduction of new online help tools. Keep reading for further details!
As part of TSplus' continuous efforts to provide the best possible service, the support team is pleased to announce the launch of its new ticketing system and knowledge-based integrated platform, built with FreshDesk. Expanding on the capabilities of the current platform, the new platform will improve the service TSplus provides to its worldwide clients on responsiveness, accuracy and quality.