Tagged: customer-support
Last week, TSplus announced the release of the latest version of Remote Support. Among the changes to improve the user experience, version 3 offers several features that will help computer maintenance services increase their productivity.
TSplus is thrilled to announce the release of Remote Support V3! It has been entirely redeveloped to deliver an upgraded User Experience, challenging the historical actors of the market such as TeamViewer and SupRemo. The developer hopes that this massive change will exceed customer expectations and help expand its market footprint.
The team at TSplus is excited to present its latest innovation - the new dedicated License Management Portal -- a personal client space where all information about licenses and support contracts can be found and managed. Another step toward more efficient customer relations and streamlined support.
TSplus Version 12 has been a milestone in the development of TSplus. It was built on a history of success with a renewed focus on Quality and Professionalism. End-user feedback has been extremely positive. The best products require the best customer service. TSplus continues in this direction with major investments in online help and documentation. Let's have a deeper look at the latest innovations.
The release of TSplus version 12 brought big changes. With big changes can come big questions. The development team at TSplus understands this and has built a completely new support infrastructure. Additional support staff have been added and a new ticketing system has been implemented. Even more exciting is the introduction of new online help tools. Keep reading for further details!
As part of TSplus' continuous efforts to provide the best possible service, the support team is pleased to announce the launch of its new ticketing system and knowledge-based integrated platform, built with FreshDesk. Expanding on the capabilities of the current platform, the new platform will improve the service TSplus provides to its worldwide clients on responsiveness, accuracy and quality.