Tagged: support-service
TSplus is thrilled to announce the release of Remote Support V3! It has been entirely redeveloped to deliver an upgraded User Experience, challenging the historical actors of the market such as TeamViewer and SupRemo. The developer hopes that this massive change will exceed customer expectations and help expand its market footprint.
After five years of constant development, TSplus extended its Support & Update service to the Advanced Security program in order to keep providing the strongest protections for servers and remote infrastructures, based on the most up-to-date cybersecurity trends and information.
The team at TSplus is excited to present its latest innovation - the new dedicated License Management Portal -- a personal client space where all information about licenses and support contracts can be found and managed. Another step toward more efficient customer relations and streamlined support.
The release of TSplus version 12 brought big changes. With big changes can come big questions. The development team at TSplus understands this and has built a completely new support infrastructure. Additional support staff have been added and a new ticketing system has been implemented. Even more exciting is the introduction of new online help tools. Keep reading for further details!
As part of TSplus' continuous efforts to provide the best possible service, the support team is pleased to announce the launch of its new ticketing system and knowledge-based integrated platform, built with FreshDesk. Expanding on the capabilities of the current platform, the new platform will improve the service TSplus provides to its worldwide clients on responsiveness, accuracy and quality.